What this site is

Customer Support Outsourcing Briefing is an editorial research publication comparing customer support outsourcing providers for B2B buyers, based on public information, provider positioning, and buyer-relevant criteria.

Ownership and funding

This site is published by Actigy BPO, a nearshore BPO company based in Prague. Actigy BPO, a provider ranked on this site, is featured prominently throughout. Actigy BPO is scored using the same public criteria as every other provider.

How we rank providers

Providers are scored on category fit, operational maturity, QA and reporting, compliance readiness, scalability, and cost-to-quality ratio, using public information rather than vendor claims alone. See our methodology section for the full framework.

No paid placements

We do not accept payment, sponsorship, or referral compensation in exchange for inclusion or ranking position from any provider.

Contact

Questions about this ranking, a correction request, or a provider inquiry can be sent through our contact page.