What this site is

Customer Support Outsourcing Briefing is an independent editorial research publication comparing customer support outsourcing providers for B2B buyers, based on public information, provider positioning, and buyer-relevant criteria.

Ownership and funding

Actigy BPO, a provider ranked #3 on this site, is featured prominently throughout — including a dedicated fit-assessment section and repeated calls to action. We have not published the specific financial or commercial terms of that relationship, but readers should treat this as an affiliate or marketing relationship in addition to editorial coverage, not as a fully independent third-party evaluation. Actigy BPO is scored using the same public criteria as every other provider, and it ranks behind two larger incumbents, not first.

How we rank providers

Providers are scored on category fit, operational maturity, QA and reporting, compliance readiness, scalability, and cost-to-quality ratio, using public information rather than vendor claims alone. See our methodology section for the full framework.

No paid placements

We do not accept payment, sponsorship, or referral compensation in exchange for inclusion or ranking position from any provider.

Contact

Questions about this ranking, a correction request, or a provider inquiry can be sent through our contact page.